RETURNS

If you want to return your order, do not worry, we accept your RETURN gladly. Making a return is very easy. You have 15 days from the day you receive your order to request your return.

The refund will be made in the same method that you paid your order (credit or debit card/PayPal), the refund will be immediate after having confirmed the return, but you may be not able to see the refund until after 30 days (this period depends on each bank and we do not have any control of it). . If your order was paid with store credit, the refund will be made in store credit.

You will be responsible for all costs associated with returning your order and Abbie-Pearl is not responsible for what may happen to the delivery . To request the return, you just have to follow these instructions:

  • If you have made your order without being registered, access VIEW MY ORDER and write your email address and order code. Then, choose VIEW MY ORDER (black button) and click REQUEST RETURN.
  • If you are registered, access VIEW MY ORDER and write your email address, password and order code. Then, choose VIEW MY ORDER (black button) and click REQUEST RETURN.

-Choose the order you want to return.

– Choose the item/s that you want to return. Among the options, choose REQUEST RETURN.

-Check the collection information.

– Finally, click COMPLETE.

  • Then, write the return number on the delivery note that came with your order or download from here. Put the return number and the items you want to return in the original box that you received. Please, remember that it is very important that all returned items are in perfect condition, have their return tag and are inside of Abbie-Pearl’s box.
  • Abbie-Pearlreserves the right to reject returns communicated and/or sent outside the return period, or garments that are not in the same conditions as when they were received

HOW LONG DO I HAVE TO RETURN MY ORDER?

Items may be returned within 15 days after the delivery date.

CAN I EXCHANGE MY ORDER?

If you want to exchange an item for a different size, you should process the return and place a new order.

HAVE YOU RECEIVED MY RETURNED ORDER?

At Abbie-Pearl we strive to give you the best possible service, thus we process all return order that reach our warehouse within 1-2 working days. Once the return is processed and approved, you will receive an email where we will inform you that your refund has been made. If you do not receive this confirmation within 10 days, please, contact our Customer care service (incluir el email) and we will help you.

I HAVE BEEN REFUNDED THE INCORRECT AMOUNT

We’re really sorry we’ve made a mistake with your refund!  Please contact our Customer Service (incluir el email) and we’ll try to solve this mistake as soon as possible. Bear in mind that shipping costs are not refunded except in cases where the order was cancelled under the Distance Selling Regulations or the entire order was faulty.